Salesforce Service Cloud
Provide the Service Your Customers Deserve.
Retain Customers for Life
Salesforce Service Cloud is a unified service solution that can be easily adapted to the needs of any business. Gauge customer expectations, resolve issues faster and identify new opportunities to improve customer experience.
The advantage of Service Cloud is a fast-tracked service process, individual attention to the demands of each customer, and a proactive approach to their problems - to resolve customer issues anywhere, anytime and on any device. Which, in turn, improves customer experience and loyalty and positively affects sales.
Faster Average Service Handle Time
Increase in Cost Savings
Increase in Agent Productivity
Faster Case Resolution Time
Increase in Customer Satisfaction
Service Cloud Features
Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace.
Allow agents to seamlessly handle cases from one screen with an easy-to-use service console. Equip them with built-in productivity tools and a 360-degree view of every customer.
Create end-to-end workflows to automate and scale repetitive business processes with drag-and-drop simplicity.
Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.
Customer Self Service
Empower customers to resolve requests on their own — no agent required — by integrating Salesforce data into your portal and business processes.
Free up your agents from handling common questions or requests with a branded self-service help center. Easily embed knowledge articles and provide customers access to important data.
With Service Cloud integration, customers can access an agent via chat or submit a case online. And agents have a 360-degree view of that customer’s activities in the portal. So agents work more efficiently and keep customers happy.
Connect with your customers on their preferred digital channels, whether on mobile messaging, web chat, or social networks.
Deliver faster customer support with proactive chat invitations. Easily solve routine requests with an intelligent chatbot, or route to an agent for more complicated issues.
Scale your support by deflecting those common, yet time-consuming, cases with always-on, and completely connected self-service experiences.
Scale your field service with remote assistance. Allow customers to instantly book phone and video appointments through a customer portal.
Leverage automation to prioritize essential jobs — and save employees time — by intelligently assigning the right workers to the right projects based on skills, location, and business rules. Increase efficiency by giving dispatchers full visibility into the mobile workforce and every job on a single screen.
Use Field Service Analytics to give your managers and dispatchers easy, real-time visibility into operational performance and KPIs, from any location.
We Are Here To Support You Through Every Step of Your CRM Transformation Journey
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Salesforce Sales Cloud
Salesforce Sales Cloud brings automation and workflow capabilities to upgrade sales' team performance for a faster return on investment. Sales Cloud provides an all-in-one sales CRM platform to track leads, turn them into opportunities, and close deals while keeping your customers satisfied.