top of page
worker from behind - large.jpg

Salesforce Service Cloud
Provide the Service Your Customers Deserve.

Retain Customers for Life

Salesforce Service Cloud is a unified service solution that can be easily adapted to the needs of any business. Gauge customer expectations, resolve issues faster and identify new opportunities to improve customer experience.

 

The advantage of Service Cloud is a fast-tracked service process, individual attention to the demands of each customer, and a proactive approach to their problems - to resolve customer issues anywhere, anytime and on any device. Which, in turn, improves customer experience and loyalty and positively affects sales.

45%

Faster Average Service Handle Time

45%

Increase in Cost Savings

47%

Increase in Agent Productivity

48%

Faster Case Resolution Time

45%

Increase in Customer Satisfaction

Service Cloud Features

Customer Service

Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace.

Allow agents to seamlessly handle cases from one screen with an easy-to-use service console. Equip them with built-in productivity tools and a 360-degree view of every customer.

Create end-to-end workflows to automate and scale repetitive business processes with drag-and-drop simplicity.

Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.

sfdc-service-customer-service-overview.png

Customer Self Service 

sfdc-service-cloud-self-service.png

Empower customers to resolve requests on their own — no agent required — by integrating Salesforce data into your portal and business processes. 

 

Free up your agents from handling common questions or requests with a branded self-service help center. Easily embed knowledge articles and provide customers access to important data.

With Service Cloud integration, customers can access an agent via chat or submit a case online. And agents have a 360-degree view of that customer’s activities in the portal. So agents work more efficiently and keep customers happy.

Digital Channels

Connect with your customers on their preferred digital channels, whether on mobile messaging, web chat, or social networks.

Deliver faster customer support with proactive chat invitations. Easily solve routine requests with an intelligent chatbot, or route to an agent for more complicated issues.

Scale your support by deflecting those common, yet time-consuming, cases with always-on, and completely connected self-service experiences.

digital-channels-overview.jpg

Field Service

field Service- Service -Cloud.png

Scale your field service with remote assistance. Allow customers to instantly book phone and video appointments through a customer portal.

Leverage automation to prioritize essential jobs — and save employees time — by intelligently assigning the right workers to the right projects based on skills, location, and business rules. Increase efficiency by giving dispatchers full visibility into the mobile workforce and every job on a single screen.

Use Field Service Analytics to give your managers and dispatchers easy, real-time visibility into operational performance and KPIs, from any location.

We Are Here To Support You Through Every Step of Your CRM Transformation Journey

Strategy & Planning

Through a structured process that involves workshops, discovery sessions and iterative design, Cloudz Stars certified salesforce consultants and system architectures work with your teams to develop a comprehensive CRM strategy and plan.

Development Services

Our custom applications allows you to extend the core platform to get more out of your salesforce  with applications specifically developed for your business benefits offering close integration, faster implementation & performance.

Implementation

A consultant partner who understands that every business has its unique nature and business requirements and has both the business and technical capabilities to deliver results. 

Managed Support Services

Cloudz Stars Salesforce Managed Services is a flexible, scalable, and economic solution to maintain and realize your investment — without the need to hire additional full-time, dedicated employees.

Discover More Salesforce Products

Salesforce Sales Cloud

Salesforce Sales Cloud  brings automation and workflow capabilities to upgrade sales' team performance for a faster return on investment. Sales Cloud provides an all-in-one sales CRM platform to track leads, turn them into opportunities, and close deals while keeping your customers satisfied.

Salesforce Marketing Cloud

The Salesforce Marketing Cloud enables your business to make the most of every customer interaction — creating personalized, cross-channel customer journeys that deliver exceptional brand experiences across email, mobile, social, Web, and more.

bottom of page